--- title: Why do my readings not match my order? description: Sensor data is looking good, but something isn't adding up.  --- [Skip to content](https://knowledge.binsentry.com/levels-not-matching-my-expected-order-amount#main-content) English Show submenu for translations ![BinSentry\_HorizontalComplete\_White.png\]](https://knowledge.binsentry.com/hs-fs/hubfs/BinSentry_HorizontalComplete_White.png?height=28&name=BinSentry_HorizontalComplete_White.png) Open main navigation Close main navigation - English Show submenu for translations - [Log-in to BinSentry](https://ui.binsentry.com/) [Log-in to BinSentry](https://ui.binsentry.com/) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. [BinSentry Help Center](https://knowledge.binsentry.com/?hsLang=en) 2. [Best-In-Class](https://knowledge.binsentry.com/best-in-class?hsLang=en) 3. [Data](https://knowledge.binsentry.com/best-in-class?hsLang=en#data) # Why do my readings not match my order? ## Sensor data is looking good, but something isn't adding up. *There are metrics that can be changed to ensure bin levels are as accurate as possible.*  **1. Bulk Density** - Our default bulk density is 40lbs/ft3 but this may not work for all feed types. This can impact our weight calculations and it's worth looking at.  - - You can learn how to update your [bulk density](https://knowledge.binsentry.com/where-can-i-update-bulk-density-of-a-bin?hsLang=en) here. - Your nutritionist/feed mill manager may know this information already. - To measure your feeds bulk density you could use a 1x1x1 box, fill it with your feed and weight it.  ![bulk 1-1](https://knowledge.binsentry.com/hs-fs/hubfs/bulk%201-1.jpg?width=463&height=234&name=bulk%201-1.jpg) **2. Bin Capacity** - What is the BinSentry Capacity of your bin and how is it calculated?                  ![capacity-2](https://knowledge.binsentry.com/hs-fs/hubfs/capacity-2.jpg?width=510&height=194&name=capacity-2.jpg) - - You can learn more about capacities in this article [here.](https://knowledge.binsentry.com/why-is-the-manufacturer-capacity-and-calculated-capacity-different?hsLang=en) - Note: The topper portion of a bin is not included in our calculated capacity which would result in a lower capacity than the manufacturers rating. This also helps account for how feed piles up during a refill. **3. Consumption** - Could be an additional factor in why the level doesn't match the order. Below you will see how a refill should look, without any consumption: ![consumpt 2a-2](https://knowledge.binsentry.com/hs-fs/hubfs/consumpt%202a-2.jpg?width=514&height=602&name=consumpt%202a-2.jpg) Next, you'll see below where the first reading we took after a refill has already seen consumption. There will usually be a divot or area of missing feed in the center. This usually happens when we take a reading a few hours after a refill if that's when our next scheduled reading is set to happen. ![consumpt 1a-2](https://knowledge.binsentry.com/hs-fs/hubfs/consumpt%201a-2.jpg?width=504&height=602&name=consumpt%201a-2.jpg)         - [Basics](https://knowledge.binsentry.com/basics?hsLang=en#main-content) - [Guide](https://knowledge.binsentry.com/basics?hsLang=en#guide) - [Account Preferences](https://knowledge.binsentry.com/basics?hsLang=en#account-preferences) - [Personal Preferences](https://knowledge.binsentry.com/basics?hsLang=en#personal-preferences) - [User Management](https://knowledge.binsentry.com/basics?hsLang=en#user-management) - [Notifications](https://knowledge.binsentry.com/basics?hsLang=en#notifications) - [Dashboard](https://knowledge.binsentry.com/basics?hsLang=en#dashboard) - [Orders](https://knowledge.binsentry.com/basics?hsLang=en#orders) - [Search](https://knowledge.binsentry.com/basics?hsLang=en#search) - [Best-In-Class](https://knowledge.binsentry.com/best-in-class?hsLang=en#main-content) - [Guide](https://knowledge.binsentry.com/best-in-class?hsLang=en#guide) - [Feed Budgets](https://knowledge.binsentry.com/best-in-class?hsLang=en#feed-budgets) - [Critical Event Management (CEM)](https://knowledge.binsentry.com/best-in-class?hsLang=en#critical-event-management-cem) - [Insights](https://knowledge.binsentry.com/best-in-class?hsLang=en#insights) - [Site Management](https://knowledge.binsentry.com/best-in-class?hsLang=en#site-management) - [Data](https://knowledge.binsentry.com/best-in-class?hsLang=en#data) - [General](https://knowledge.binsentry.com/general?hsLang=en#main-content) - [Sensor Information](https://knowledge.binsentry.com/general?hsLang=en#sensor-information) - [Troubleshooting](https://knowledge.binsentry.com/general?hsLang=en#troubleshooting) - [Standard Bins](https://knowledge.binsentry.com/general?hsLang=en#standard-bins) - [Demo Videos](https://knowledge.binsentry.com/general?hsLang=en#demo-videos) - [Service](https://knowledge.binsentry.com/service?hsLang=en#main-content) - [Banners](https://knowledge.binsentry.com/service?hsLang=en#banners) - [Installation](https://knowledge.binsentry.com/service?hsLang=en#installation) - [Bio-Security](https://knowledge.binsentry.com/service?hsLang=en#bio-security) - [General](https://knowledge.binsentry.com/service?hsLang=en#general) - [ProSense HD](https://knowledge.binsentry.com/prosense-hd?hsLang=en#main-content) - [Basics](https://knowledge.binsentry.com/prosense-hd?hsLang=en#basics) - [Troubleshooting](https://knowledge.binsentry.com/prosense-hd?hsLang=en#troubleshooting) - [Product Updates](https://knowledge.binsentry.com/product-updates?hsLang=en#main-content) - [2025](https://knowledge.binsentry.com/product-updates?hsLang=en#2025) - [2026](https://knowledge.binsentry.com/product-updates?hsLang=en#2026) [![Chill listening crop-3](https://knowledge.binsentry.com/hs-fs/hubfs/Marketing/Branding/BinSentry_HorizontalComplete_NewBrandBlue.png?width=179&height=24&name=BinSentry_HorizontalComplete_NewBrandBlue.png "Chill listening crop-3")](https://https://www.binsentry.com/) The world's #1 feed inventory management solution Copyright © 2025, BinSentry