A ticket can be generated in BinSentry that automatically sends to our BinSentry support team.
To report a concern, select the "Facility Inventory" tab on the left hand side and select customer.
Click on the Bin Name which is having an issue:
This will bring you to a the page which shows you your level and level history, sensor information, bin details, dimensions.
At the very top of the page under the bin graphic, you can click "Report a Concern" to generate a support ticket.
Currently we're asking you to provide as much information as possible in the comments as we build out the triage form in more detail. Enter the date, time, description of the issue.
The more details the better, though we may also ask you some additional question as we're digging in to the issue.
You will receive an automated response immediately, and are typically responded to within 24 hours.
If you are experiencing an emergency or critical issue, contact your BinSentry Account Rep, use support@binsentry.com, or call our Head Office: 1-(226)-910-1110