Most common questions and links to articles/resources
Q. How do I add BinSentry to my phone or desktop?
Q. Can I add other users to our account?
- A - Yes, you can add 4 Role Types, Mill Admin, Sales Reps, and Producers (with or without the ability to request orders). Click here to learn how.
Q. Why does the amount I delivered not match the readings on BinSentry?
- A - There could be a few factors as to why the amounts differ, this article has some examples to double check
Q. Should I set up different Feed Types in BinSentry?
- A - Yes, Feed Types are important to dial in the levels and weights your sensor is reporting back to you. You can learn more about them here.
Q. Can I delete a bin in BinSentry?
- A - For sure, If you have a bin with no orders and the sensor is removed, or a standard bin you can delete the bin on the bin page. Follow the steps in this article.
Q. Do I need to update the Bulk Density of my feed?
- A - You can change the feed type and make adjustments to Bulk Density every time you place an order. This will help us understand how much inventory can fit in the bin. Learn more about Bulk Density and feed types following through these articles.
Q. Why is the calculated capacity different from the Manufactures capacity on my bin page?
- A - The calculated capacity is determined by specific measurements made by our technicians when installing sensors. These measurements help us understand the size of the bin and the how to position the sensor to provide reliable readings. Our calculated capacity does not include the topper portion of the bin. For a more in-depth explanation of how capacity is calculated follow this link.
Q. How frequently do the sensors scan our inventory?
- A - Sensors scans run every 4 hours, which will provide 6 reliable readings per day. To learn more about why 6 scans a day was selected, check out this article.